How can we help you?

General

• Ordering

  • Creating an Account
  • Using a Gift Card
  • Placing an Order
  • Checking Gift Card Balance
  • Preordering an Item
  • Demo and B-Stock Items

  See all 14 articles

• Shipping

  • Free Shipping
  • Expedited Shipping
  • Store Pickup
  • International Delivery
  • Delivery Times
  • Processing and Cutoff Times

  See all 14 articles

• Returns

  • Risk-Free Returns
  • What should I do if I think my piece of gear is broken upon arrival?
  • How to Make a Return
  • Warranty Policy Overview
  • Return Exceptions

• FAQ

  • When will an item be back in stock?
  • Why isn't my coupon working?
  • How can I change my order?
  • Can I reserve an item?
  • Do you match prices from other retailers?
  • What are Demo or B-Stock Items?

  See all 9 articles

• Rewards

  • Rewards FAQs
  • Review Rewards
  • Birthday Rewards

• Tech Support

  • Where is the serial number on my gear?
  • My synth isn't sending MIDI out of the USB port. How do I send MIDI over USB?
  • My Vermona fourMULATOR is not outputing anything from its wave outputs
  • My power connector or expander header pin is bent
  • The Nano Performance Mixer sounds like something is shaking inside the unit. Is it broken?
  • My Moog Grandmother is stuck—notes are always coming out regardless of if I press a key or not.

  See all 20 articles