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General
Ordering
Creating an Account
Using a Gift Card
Placing an Order
Checking Gift Card Balance
Preordering an Item
Demo and B-Stock Items
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Shipping
Free Shipping
Expedited Shipping
Store Pickup
International Delivery
Delivery Times
Processing and Cutoff Times
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Returns
Risk-Free Returns
What should I do if I think my piece of gear is broken upon arrival?
How to Make a Return
Warranty Policy Overview
Return Exceptions
FAQ
When will an item be back in stock?
Why isn't my coupon working?
How can I change my order?
Can I reserve an item?
Do you match prices from other retailers?
What are Demo or B-Stock Items?
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Rewards
Rewards FAQs
Review Rewards
Birthday Rewards
Tech Support
Where is the serial number on my gear?
My synth isn't sending MIDI out of the USB port. How do I send MIDI over USB?
My Vermona fourMULATOR is not outputing anything from its wave outputs
My power connector or expander header pin is bent
The Nano Performance Mixer sounds like something is shaking inside the unit. Is it broken?
My Moog Grandmother is stuck—notes are always coming out regardless of if I press a key or not.
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