General

• Creating an Account
• Using a Gift Card
• Placing an Order
• Checking Gift Card Balance
• Preordering an Item
• Demo and B-Stock Items

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• Free Shipping
• Expedited Shipping
• Store Pickup
• International Delivery
• Delivery Times
• Processing and Cutoff Times

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• Risk-Free Returns
• What should I do if I think my piece of gear is broken upon arrival?
• How to Make a Return
• Warranty Policy Overview
• Return Exceptions

• Privacy Policy
• When will an item be back in stock?
• Why isn't my coupon working?
• How can I change my order?
• Can I reserve an item?
• Do you match prices from other retailers?

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• Rewards FAQs
• Review Rewards
• Birthday Rewards

• Where is the serial number on my gear?
• My synth isn't sending MIDI out of the USB port. How do I send MIDI over USB?
• My Vermona fourMULATOR is not outputing anything from its wave outputs
• My power connector or expander header pin is bent
• The Nano Performance Mixer sounds like something is shaking inside the unit. Is it broken?
• My Moog Grandmother is stuck—notes are always coming out regardless of if I press a key or not.

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