Tech Support

Where is the serial number on my gear?
My synth isn't sending MIDI out of the USB port. How do I send MIDI over USB?
My Vermona fourMULATOR is not outputing anything from its wave outputs
My power connector or expander header pin is bent
The Nano Performance Mixer sounds like something is shaking inside the unit. Is it broken?
My Moog Grandmother is stuck—notes are always coming out regardless of if I press a key or not.
My OXI One did not come in original packaging
Does the Gator tabletop set work with tiered stands?
My pedal is not powering on correctly. It seems to light up and then die, or otherwise isn't turning on at all.
General Troubleshooting Tips
My Poly Effects Beebo Pedal is not powering on
I can't monitor my DAW from my SSL Big Six
I bought a Tiptop Audio Zeus power supply with power adapter but the adapter is missing the prongs to connect to an outlet.
I just bought the SonicWare Liven synthesizer and it didn’t come with a power supply.
My Eurorack case is turning off and on repetitively
How do I use MIDI?
My case is acting erractly - blinking lights, powering off, etc
My module isn't powering on
My TRS to MIDI cable is not working with my unit
My Squarp Hermod is Crashing