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Tech Support

  • Where is the serial number on my gear?
  • My synth isn't sending MIDI out of the USB port. How do I send MIDI over USB?
  • My Vermona fourMULATOR is not outputing anything from its wave outputs
  • My power connector or expander header pin is bent
  • The Nano Performance Mixer sounds like something is shaking inside the unit. Is it broken?
  • My Moog Grandmother is stuck—notes are always coming out regardless of if I press a key or not.
  • My OXI One did not come in original packaging
  • Does the Gator tabletop set work with tiered stands?
  • My pedal is not powering on correctly. It seems to light up and then die, or otherwise isn't turning on at all.
  • General Troubleshooting Tips
  • My Poly Effects Beebo Pedal is not powering on
  • I can't monitor my DAW from my SSL Big Six
  • I bought a Tiptop Audio Zeus power supply with power adapter but the adapter is missing the prongs to connect to an outlet.
  • I just bought the SonicWare Liven synthesizer and it didn’t come with a power supply.
  • My Eurorack case is turning off and on repetitively
  • How do I use MIDI?
  • My case is acting erractly - blinking lights, powering off, etc
  • My module isn't powering on
  • My TRS to MIDI cable is not working with my unit
  • My Squarp Hermod is Crashing
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