To initiate a return, please send us a message on our contact page with your order number, order date, and a list of the items you'd like to return along with any issues. We will then respond to approve the return and issue you an RMA (Return Merchandise Authorization) number. If the item is defective and the return is initiated within 30 days of purchase, we will issue you a prepaid shipping label. For all other returns, the customer is responsible for shipping charges. Next, to make sure your return is processed as quickly as possible, follow this checklist:
- Once the return is approved, ship the order back to us within three business days of receiving the RMA. Extended return shipping delays may incur a restocking fee.
- Repack the item with all documentation, cables, accessories etc. in the original product box. Place the repackaged merchandise in a shipping box; you may use the original shipping container.
- Address the package to:
[YOUR RMA NUMBER]
2405 Empire Ave
Burbank, CA 91504
- Ship via your preferred carrier with insurance. Perfect Circuit is not responsible for items damaged during transit
- International Returns: Write "return to seller" on the shipping label and make sure that it is marked as a used item on any customs documents. Perfect Circuit is not responsible for duties or taxes for returned international shipments.
Once your return is received at our warehouse please allow 3 - 4 business days for us to process the return. During this time we'll inspect the item to make sure it was returned in like-new condition, or, for warranty claims, verify the issue. If your order was shipped for free, the cost of outbound shipping will be deducted from your refund.