If the delivery company is unable to successfully deliver your order they may have to send it back to us as an RTS shipment. If this occurs we'll immediately contact you to try and arrange another delivery. If we aren't able to get in touch with you within 5 business days we'll unfortunately have to cancel the order and refund your account the cost of the item. Free shipping only applies to our initial order shipment - any subsequent shipments due to RTS returns are paid by the customer.
